TERMS OF SALE AND USE
Customers buying LightBringer Essences do so for personal use for themselves and their loved ones. Practitioners using the Essences professionally do so for their clients as part of their treatment and prescription, not as part of unique blends or products made to be sold on to a member of the public.
The LightBringer Essences you purchase are not for use as ingredients in proprietary products (including essence blends, cosmetics, remedies, soaps, candles or any other product) to sell on to clients or the public without prior consultation, laboratory safety testing and the agreement of business terms, and written consent by LightBringer Essences and Rachel Singleton.
For anyone wishing to use LightBringer Essences in their product, please contact us to discuss this further.
All prices listed in the webshop are in GB pounds. Shipping costs are calculated separately depending on the size of your order and on whether you are ordering from inside the UK or outside. You can place an order by email, over the phone, or securely via the website. Payments are accepted from the major debit, credit cards and/or from PayPal accounts, and you do not need a PayPal account to buy from us.
All payments processed through PayPal services use the most up-to-date encryption coding for maximum security and peace of mind. When paying by debit or credit card over the phone, we will process your card details through an online terminal, supported by PayPal, using the same secure process. If you prefer not to pay by card, you are welcome to send us a cheque, made payable to LightBringer Essences. Or you can pay directly by Bank Transfer. Please contact us so that we can calculate your order for you and/or give you our bank details.
(For information on International Orders please scroll down.)
POSTAL CHARGES –UK
Small packages will be sent by Royal Mail using first class delivery.
Larger items, such as full sets of essences, will be sent by Parcel Force or courier and will be calculated accordingly.
Our packages will be sent without insurance or tracking. If you require these, please contact us and we will calculate the costs of this for you.
Postage and packing costs are as follows:
Orders up to £35: £4.15 first class
Orders over £35: free
DELIVERY TIMES UK
We aim to dispatch all standard orders within three working days of receiving your order. During busy periods, orders may take a little longer.
If we are away producing Essences or are on holiday and unable to process your order during our normal delivery window, we will place a notice on the home page of the website offering your alternative stockists of LightBringer Essences where possible. We will also leave a message on our ansaphone and create an automated email response.
RETURNS AND CANCELLATIONS - UK ONLY
If the goods you receive are damaged or incorrect in any way, please contact us within 48 hours of receiving them and we will arrange to send you a replacement. We may need you to send any damaged products to us first, in which case we will refund you on receipt the cost of your postage. Please obtain a proof of postage receipt from the Post Office when sending returns to us.
If you have ordered the wrong product, please let us know within 48 hours of receiving your order and return it to us (the cost of returning the product is your own). On receipt of this we will send you out the correct product.
Please note that whilst we will always endeavour to help you, an order cannot be cancelled once you have received confirmation from us that it is being processed.
As Essence Producers we are regularly away making essences. We will always indicate this on the Home page of the website, as an automated email response, and on our ansaphone system if this will interrupt our ability to respond to your orders within our normal time-frame. Where possible, this message will include details of alternative mail order stockists of our essences so that you can place your order elsewhere. In the event that you place an order with LightBringer Essences without realizing that we are away and wish to cancel so that you can obtain the essence more quickly from one of our stockists, simply email and let us know and we will refund you as soon as we return to the office.
INTERNATIONAL ORDERS - EU and REST OF THE WORLD
We are currently unable to fulfil orders outside the UK, due to stock shortage.
Where a promotion has been given, enter the code that appears in the newsletter or that has been emailed to you. This code will be valid for the period of time stated on the advertisement, and will give the customer the advertised percentage off their goods.
If you are a professionally qualified complementary therapist or medical practitioner, or if you are a student undertaking a professional training in these areas, you may be eligible to apply to us for a practitioner account. Please see our Practitioner Account page to find out more. Activation of a practitioner account is at our discretion and we reserve the right to cancel a practitioner account at any time.
Discount rates are:
15% off for orders up to £60 (RRP)
20% off for orders over £60 (RRP)
There is a minimum order amount required every few months to maintain your account.
All LightBringer Essence Products and Books are included in your discount however the following services are not: Prescription/dosage bottles, Soul Readings, Consultations, Supervision, Essence Dowsing Service and Workshops with Rachel are non-discountable.
AMBASSADOR AND WHOLESALE ACCOUNTS
We welcome enquiries from practitioners and wholesalers wishing to sell the essences directly. We have Ambassador Accounts for practitioners wishing to stock a small range of essences and Wholesale Accounts for shops wishing to buy in larger amounts. Please contact us using the information below to find out more.